Refund and Returns Policy

At Sidrobez, we want you to love what you wear. If something isn’t quite right, we’ve made the return and refund process as straightforward as possible. Please review the policy below to understand your rights and options.

1. Refund Policy (Pakistan Orders)

• Refunds are only available on full-priced items.
• To qualify for a refund:
  • You must submit your request within 3 days of receiving the order.
  • Items must be unused, unwashed, and returned in original packaging with tags intact.
• Refunds are processed once the item is received and inspected by our team.

Important: Refunds are not accepted after the 3-day window.

2. Sale & Discounted Items

• Products purchased during sales, promotions, or discounts are not eligible for refunds.
• These items may be exchanged within 3 days of delivery if:
  • The product is unused and in original condition
  • The requested exchange item is available in stock

3. Exchange Conditions

We offer exchanges for:

• Incorrect sizes
• Wrong item delivered

To be eligible:

• The item must be unused, unwashed, and in original packaging
• Exchange must be requested within 3 days of delivery

Note: Change of mind is not considered a valid reason for return or exchange.

4. Return & Exchange Process

To request a return or exchange:

1. Email us at support@sidrobez.com
2. Include your Order Number, Item Name, and Reason
3. Wait for confirmation and return instructions from our customer support team

Customers are responsible for return shipping costs, unless:

• The item received is incorrect or damaged

5. Refund Processing Time

• Refunds are issued within 7–10 working days after the returned item is received and approved.
• For COD orders, refunds are processed via bank transfer. You’ll need to provide valid bank account details.

6. International Orders

• No refunds are provided for international orders.
• Exchanges may be possible within 20 days, provided:
  • The item is unused and in original condition
  • The customer covers all shipping charges (both ways)
• Sale or discounted international items are non-exchangeable

7. Damaged or Wrong Items

If your parcel arrives:

• Damaged
• Incomplete
• With an incorrect item

Please contact us within 48 hours of delivery with:

• Your Order Number
• Photos of the product and packaging
• A description of the issue

We’ll assess the situation and provide a replacement, exchange, or refund as needed.

8. Contact Us

For any return or refund inquiries, please reach out to our support team

Thank you for shopping at Sidrobez.
We’re committed to making your experience seamless, stylish, and satisfying.